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Rechtstexte des Verkäufers
Rudy’s Kombucha Netherlands B.V.
Address: Franklinstraat 58, 2562CH, Den Haag, Netherlands
Email: [email protected]
Phone: +31642555907
Managing Directors:
Henrijs Kalnieks
Chamber of Commerce (KvK) Registration Number:
94518386
VAT Identification Number (BTW Nummer):
NL866807068B01
Legal Form:
Besloten Vennootschap (B.V.)
Dispute Resolution Platform:
We are obliged to inform you about the EU Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Liability Notice:
Despite careful content control, we assume no liability for the content of external links. The operators of linked pages are solely responsible for their content.
Terms and Conditions
Take a look below on the most important information that we have to ensure shipping and returns are taken care of carefully and correctly.
Variability of Tastes in Tasting Set
Tastes in the Tasting Set may vary due to stock availability.
Age Restriction: Must be 18 Years or Above to Purchase Rudys Hard Kombucha
By placing an order for Rudys Hard Kombucha, you confirm that you are at least 18 years of age or older.
If you are not 18 years of age or above, you are strictly prohibited from purchasing Rudys Hard Kombucha.
By proceeding with the purchase, you acknowledge that it is your responsibility to ensure compliance with the legal drinking age requirements in your jurisdiction.
We reserve the right to request proof of age and to cancel any orders placed by individuals who fail to meet the minimum legal drinking age.
By accepting delivery of Rudys Hard Kombucha, you further confirm that you or the intended recipient of the product are of legal drinking age. We shall not be held liable for any misrepresentation of age or unauthorised purchase of Rudys Hard Kombucha.
It is important to drink responsibly, and we encourage you to consume alcohol in moderation.
Delivery time and shipping costs
At our company, we make every effort to deliver your order as quickly as possible. We aim to process orders placed on working days before 12:00 on the same day. Our goal is to deliver orders within 1 - 2 days, but no later than 7 days.
Please note that the prices quoted do not include shipping costs. The shipping costs are as follows:
Shipping to Germany for orders is a fixed amount €13.95 including tax.
If you have not received your package, please check the Track & Trace code of the package, which can be found in the shipping confirmation. You can also check the delivery time slot indication via the link provided on the Track & Trace page.
Changes to this privacy statement
We reserve the right to change this shipping and returns policy statement. Changes will be published on our website. It is therefore advisable to consult this privacy shipping and returns policy regularly so that you are aware of these changes.
Questions and feedback
We regularly check whether we comply with this privacy statement. If you have any questions about this privacy statement, please contact us.
Contact details
Calandstraat 65
3125 BA Schiedam
Right of Withdrawal and Warranty
You have the right to cancel or return your order within 14 days of receiving it, without providing any reason. In this case, you will be refunded the full amount, including any shipping costs, within 30 days of receiving the returned shipment.
If you exercise your right of withdrawal, the product must be returned in its original condition, packaging, and unused, with all accessories (including any gifts and samples) included. The cost of returning the product from your home to our webshop is your responsibility.
Please note that return shipments are at the buyer's risk, and we are not responsible for any damage or loss of returned items. Always ask for a Track & Trace code at the post office and keep it safe. We do not accept damaged packages.
Returns Exceptions
We do not accept returns for:
- Products damaged or opened by you.
- Packages that are not sufficiently packaged, stamped or altered.
Warranty
If a product has a manufacturing defect, you can return it to us in consultation. Please contact us first to let us know what is going on.
Please note that products intentionally damaged are not covered by the warranty. Furthermore, products not purchased from us but elsewhere are not covered by our warranty. Please contact the seller from whom you purchased the product for warranty coverage.
Is the delivery address you entered correct?
If the delivery address you provided is correct and you have not received a "Not at home" message, your package may have been delivered to your neighbours or the delivery person may have scheduled a new delivery time. If you still have not received your package, please contact us.
Right of access, rectification, and erasure
You have the right to request access to and correction or deletion of your personal data. See our contact page for this. To prevent abuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in your browser settings.
Enforcement of privacy regulations
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.
Rudys Kombucha Netherlands B.V. - Subsidiary of Rudy's Brewing Co., KVK: 94518386
We are committed to protecting the privacy and security of our customers and visitors to our website. This privacy statement explains how we collect and use personal data in accordance with the EU and Dutch General Data Protection Regulation (GDPR).
1. Data Controller Rudys Kombucha Netherlands B.V. is the data controller for the personal data we process. You can contact us at [email protected], if you have any questions or concerns regarding your personal data.
2. Collection and Use of Personal Data We may collect and process the following categories of personal data:
- Contact information such as name, address, email address, and phone number
- Payment information such as credit card number and billing address
- Usage information such as IP address, browser type, and pages viewed on our website
- Marketing information such as your marketing preferences and interests
We use personal data for the following purposes:
- To fulfill orders and process payments
- To communicate with you about your orders and respond to your inquiries
- To provide you with marketing communications and offers that we think may interest you
- To improve our website and services
3. Legal Basis for Processing Personal Data We process personal data based on one or more of the following legal bases:
- Performance of a contract: We process personal data to fulfil our obligations under a contract with you, such as processing an order or payment.
- Legitimate interests: We process personal data for our legitimate interests, such as improving our services and communicating with you about our products and offers.
- Consent: We may process personal data with your consent, such as when you sign up to receive marketing communications from us.
Marketing communications
By placing an order with us, you agree to receive marketing communications from us by email. If you do not wish to receive these communications, you can unsubscribe at any time by clicking on the 'unsubscribe' link in our emails or by contacting us directly. We will not share your email address with any third parties.
4. Data Sharing and Transfers
We may share personal data with the following types of third parties:
- Service providers: We may share personal data with third-party service providers who assist us with website hosting, payment processing, and marketing.
- Legal requirements: We may share personal data with law enforcement or other governmental agencies in response to a lawful request.
We may transfer personal data to third parties located outside the European Economic Area (EEA), such as service providers located in the United States. We will ensure that adequate safeguards are in place to protect the personal data transferred, such as through the use of standard contractual clauses approved by the European Commission.
4.1 Data Retention We will retain personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. We will securely delete or anonymize personal data when it is no longer needed.
4.2 Your Rights You have the following rights with respect to your personal data:
- Access: You can request access to the personal data we hold about you and obtain a copy of it.
- Correction: You can request that we correct any inaccurate or incomplete personal data we hold about you.
- Erasure: You can request that we erase your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
- Restriction: You can request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
- Objection: You can object to the processing of your personal data based on our legitimate interests.
- Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
5. To exercise your rights, please contact us at [email protected]. We will respond to your request in a timely and appropriate manner.
5.1 Changes to this Privacy Statement We may update this privacy statement from time to time to reflect changes in our practices or legal obligations. We will post the revised privacy statement on our website and indicate the date of the last update. We encourage you to review this statement periodically to stay informed about our data practices.
5.2 Contact Us If you have any questions or concerns regarding our privacy practices, please contact us at [email protected].
